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Terms & Conditions
Please read these terms carefully before using our website or engaging our services.
Please read these terms carefully before using our website or engaging our services.
By accessing or using the website at thegoldenkey.tech ("Website") or by engaging the services of The Golden Key ("Company," "we," "us," or "our"), you ("Client," "User," or "you") agree to be fully bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must not access our Website or engage our services.
In accordance with UAE Federal Law No. 1 of 2006 on Electronic Commerce and Transactions, your electronic acceptance of these Terms — whether by clicking "I agree," submitting a contact form, signing a proposal, or otherwise engaging our services — constitutes a valid, binding agreement equivalent to a written signature.
These Terms apply to all visitors, users, and clients of the Website and services. Specific service engagements are also governed by a separate Service Agreement, Statement of Work, or Proposal executed between the parties. In the event of conflict, the specific Service Agreement prevails over these Terms.
In these Terms, the following definitions apply:
The Golden Key provides AI automation consultancy and implementation services to businesses in the UAE and internationally, including:
The specific scope, deliverables, acceptance criteria, timelines, and fees for any engagement are defined in a separate Service Agreement signed by both parties. Commencement of work following execution of a Service Agreement (or payment of any deposit) constitutes binding acceptance of the agreed scope.
We reserve the right to decline or discontinue any engagement that conflicts with applicable UAE law, our professional standards, or our capacity at any given time.
To enable us to deliver the Services effectively, you agree to:
Delays in service delivery arising from the Client's failure to meet the above obligations do not constitute a breach of our service commitments and may result in revised timelines or additional charges at our standard rates.
You may use our Website for lawful purposes only and in a manner consistent with these Terms. You agree not to use the Website in any way that violates applicable local, national, or international law; to transmit unsolicited or unauthorised commercial communications; to impersonate any person or entity; or to interfere with any other user's use or enjoyment of the Website.
You must not: attempt to gain unauthorised access to any part of the Website or its related systems or networks; introduce viruses, trojans, worms, malicious code, or other harmful material; use automated tools, bots, or scrapers to extract data from the Website without our express prior written consent; or engage in any conduct that may damage our reputation or the integrity of the Website. Any such conduct may constitute a criminal offence under UAE Federal Law No. 5 of 2012 on Cybercrime.
Our Website may contain links to third-party websites provided for your convenience only. We have no control over those sites and accept no responsibility for them or for any loss or damage arising from your use of them. The inclusion of any link does not imply our endorsement of the linked website.
We make no warranty that the Website will be available, uninterrupted, or error-free at all times. We may suspend, withdraw, or restrict access to the Website for operational or business reasons at any time without notice.
All content on this Website — including text, graphics, logos, images, audio clips, software, and the overall design — is the property of The Golden Key or its licensed content suppliers and is protected under applicable UAE and international intellectual property laws. You may not reproduce, distribute, modify, publicly display, or create derivative works from any Website content without our prior written consent.
All AI systems, automation workflows, prompt architectures, system designs, methodologies, frameworks, and tools developed by The Golden Key — including any pre-existing intellectual property ("Background IP") used in the development of Deliverables — remain the exclusive intellectual property of The Golden Key. Upon receipt of full payment of all amounts due under the relevant Service Agreement, the Client is granted a limited, non-exclusive, non-transferable, royalty-free licence to use the Deliverables solely for their own internal business operations. This licence does not include the right to sublicense, resell, or reverse-engineer the Deliverables.
All data, content, and materials provided by you ("Client Data") remain your property at all times. You grant us a limited, non-exclusive licence to access and use Client Data solely for the purpose of delivering the agreed Services. We will not sell, rent, share, or use Client Data for any purpose other than service delivery without your explicit written consent.
Any feedback, suggestions, or ideas you provide regarding our Website or Services may be used by us without obligation to compensate you, and shall not be treated as Confidential Information unless separately agreed in writing.
All fees are specified in the relevant Proposal or Service Agreement. Unless otherwise agreed in writing, all fees are quoted and payable in UAE Dirhams (AED) and are exclusive of VAT. VAT at the applicable rate will be added to all invoices issued to VAT-registered and non-registered clients in accordance with UAE Federal Decree-Law No. 8 of 2017 on VAT and its executive regulations.
Unless otherwise agreed in the applicable Service Agreement, the following standard payment schedule applies:
All invoices will be issued in compliance with UAE Federal Tax Authority requirements and will include all mandatory invoice elements. Payment must be made by bank transfer to the account details specified on the invoice, or via such other method as agreed in writing.
Invoices are due within fourteen (14) calendar days of issuance unless otherwise stated. If full payment is not received by the due date:
All fees paid for work that has been commenced or completed are non-refundable, except where expressly provided in a signed Service Agreement. For ongoing monthly retainers, either party may terminate with thirty (30) days' written notice in accordance with Section 13. No refund shall be issued for the notice period. Where a 60-day ROI Guarantee is specified in a signed Service Agreement, that guarantee is governed exclusively by the terms set out therein.
We reserve the right to adjust our pricing for new or renewed engagements upon sixty (60) days' prior written notice. Price increases will not apply to existing fixed-term Service Agreements during the agreed term.
Our services are provided in good faith and to the best of our professional ability. However, we make no representation or warranty — express or implied — regarding specific business outcomes, revenue results, or return on investment, except where explicitly stated in a signed Service Agreement or as covered by any specific guarantee set out therein.
AI systems and automation platforms are subject to the capabilities, terms, and limitations of underlying third-party providers (including OpenAI, Anthropic, Google, Meta, and others). We are not responsible for changes, deprecations, outages, price changes, or policy modifications imposed by these third-party providers that affect the operation or performance of Deliverables, to the extent such changes are beyond our reasonable control.
The performance of AI systems may vary based on the quality and quantity of training data, the specificity of use cases, the Client's operational environment, and other factors outside our control. We will use commercially reasonable efforts to maintain and optimise deployed systems as part of any applicable retainer agreement.
The Website and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by the laws of the United Arab Emirates, The Golden Key shall not be liable to you for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to: loss of profits, loss of revenue, loss of data, loss of goodwill, loss of business opportunity, or business interruption, arising out of or in connection with your use of our Website or Services, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you in respect of all claims arising under or in connection with these Terms or any Service Agreement shall not exceed the total fees actually paid by you to us in the three (3) calendar months immediately preceding the event giving rise to the claim.
Nothing in these Terms shall exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot lawfully be excluded or limited under applicable UAE law, including under UAE Consumer Protection Law (Federal Law No. 15 of 2020) where applicable.
You acknowledge that the fee structure reflects the allocation of risk in these Terms, and that we would not be able to provide the Services at the agreed rates without these limitations.
The collection, use, and protection of personal data in connection with our Website and Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By engaging our Services, you confirm that you have read and understood our Privacy Policy.
To the extent that the Services involve us processing personal data on your behalf (for example, processing your customers' data through AI systems we build for you), we shall act as your data processor and you shall act as the data controller. In such cases, we agree to:
Where required by applicable law, the parties agree to execute a separate Data Processing Agreement ("DPA") setting out the specific obligations of each party with respect to personal data processed under the Service Agreement.
Both parties agree to keep strictly confidential all Confidential Information received from the other party in connection with the Services. Confidential Information includes, but is not limited to: business strategies, financial data, pricing, technical systems, source code, client lists, operational processes, and any information marked or reasonably understood to be confidential.
Each party agrees to: (a) use Confidential Information solely for the purpose of performing obligations or exercising rights under these Terms or the relevant Service Agreement; (b) disclose Confidential Information only to employees, contractors, or advisors who have a genuine need to know and are bound by equivalent confidentiality obligations; and (c) apply at least the same degree of protection to the other party's Confidential Information as it applies to its own, and no less than a reasonable standard of care.
These obligations do not apply to information that: (i) is or becomes publicly known through no breach of these Terms; (ii) was already known to the receiving party prior to disclosure; (iii) is independently developed without reference to the Confidential Information; or (iv) must be disclosed by law or order of a competent court or regulatory authority.
The confidentiality obligations in this Section shall survive the termination or expiry of any service engagement for a period of three (3) years.
Neither party shall be liable to the other for any delay or failure to perform its obligations under these Terms or any Service Agreement to the extent that such delay or failure is caused by events or circumstances beyond the affected party's reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government actions, changes in law or regulation, power outages, internet or telecommunications failures, or actions or failures of third-party service providers (including AI infrastructure providers).
The affected party must: (a) notify the other party as soon as reasonably practicable upon becoming aware of the force majeure event; (b) use commercially reasonable efforts to mitigate the impact of the event and resume performance; and (c) keep the other party regularly informed of the expected duration and impact. If a force majeure event continues for more than sixty (60) days, either party may terminate the affected engagement by written notice without liability, subject to payment for work completed to date.
Either party may terminate an ongoing service engagement by providing thirty (30) days' written notice to the other party. Upon the effective date of termination, all outstanding fees for work completed or in progress become immediately due and payable. We will use commercially reasonable efforts to provide a structured handover of Deliverables, access credentials, and documentation within fourteen (14) Business Days of the termination date.
We reserve the right to terminate any service engagement with immediate effect by written notice in the event of: (a) material breach of these Terms or the Service Agreement by the Client that remains uncured for ten (10) Business Days after written notice; (b) non-payment of any invoice beyond forty-five (45) days from the due date; (c) the Client's insolvency, bankruptcy, or cessation of business; or (d) any conduct by the Client that we reasonably believe is unlawful or exposes us to legal or reputational risk.
Upon termination: (a) all licences granted under these Terms cease immediately unless expressly stated otherwise; (b) each party shall promptly return or destroy the other party's Confidential Information on request; (c) provisions that by their nature should survive termination (including Sections 6, 9, 10, 11, 14, and 15) shall continue in full force and effect.
These Terms and any disputes, claims, or controversies arising out of or in connection with them — including questions of validity, interpretation, breach, or termination — shall be governed by and construed in accordance with the laws of the United Arab Emirates, and specifically the laws of the Emirate of Dubai, including but not limited to: UAE Civil Transactions Law (Federal Law No. 5 of 1985), UAE Commercial Transactions Law (Federal Law No. 18 of 1993), and UAE Federal Decree-Law No. 8 of 2017 on VAT, as applicable.
Step 1 — Negotiation: In the event of any dispute, the parties shall first attempt to resolve the matter through good-faith direct negotiation. Either party may initiate this process by written notice identifying the nature of the dispute. The parties agree to devote no fewer than twenty (20) Business Days to good-faith resolution efforts.
Step 2 — Mediation: If the dispute is not resolved through negotiation within the timeframe above, either party may refer the dispute to non-binding mediation administered by the Dubai International Arbitration Centre (DIAC) or such other mutually agreed mediation body.
Step 3 — Courts: If the dispute remains unresolved after mediation, the parties submit to the exclusive jurisdiction of the Courts of Dubai, UAE. Nothing in this clause prevents either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, severed from these Terms. The validity and enforceability of the remaining provisions shall not be affected.
These Terms, together with any executed Service Agreement, Proposal, and our Privacy Policy, constitute the entire agreement between the parties with respect to their subject matter and supersede all prior and contemporaneous agreements, understandings, negotiations, and representations relating to the same subject matter, whether oral or written.
No failure or delay by either party in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach does not constitute a waiver of any subsequent breach of the same or any other provision. No waiver is effective unless made in writing and signed by an authorised representative of the waiving party.
You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to an affiliate, successor, or acquirer of our business without your consent, provided we give you reasonable written notice of such assignment.
All formal notices under these Terms must be in writing and delivered by email (with delivery confirmation) or courier to the addresses set out in any applicable Service Agreement or the contact details in Section 17. Notices sent by email are effective upon confirmed receipt.
These Terms are prepared and executed in the English language. In the event of any inconsistency between the English version and any translation, the English version shall prevail.
We reserve the right to modify these Terms at any time. When we make material changes, we will: (a) update the "Last Updated" date at the top of this page; and (b) where reasonably practicable, notify active clients by email at least fourteen (14) days prior to the changes taking effect.
Your continued use of our Website or Services after the effective date of any update constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our Website and give written notice to terminate any ongoing service engagement in accordance with Section 13.
For any questions, concerns, or notices regarding these Terms and Conditions, please contact us: